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Articles in this section

  • What is UTC and how do I change the UTC settings to my local time?
  • How do I download the presentation files, video summary, and transcripts for each module?
  • How do I contact the Learning Facilitator/ Program Leader?
  • How can I initiate another attempt for quizzes?
  • Which link do I use to login to Canvas?
  • Why am I not able to login through my social media login? (Facebook/Google/LinkedIn)
  • Why am I not receiving password through reset link?
  • Why is my password not working?
  • How can I change my Canvas Password?
  • What are the browser requirements & security settings?
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How do I contact the Learning Facilitator/ Program Leader?

There are multiple ways to contact your Learning Facilitator / Program Leader.

  • Attend Live Sessions. Learning Facilitators will host Live Sessions throughout the course. You can check the schedule on your Canvas Calendar. Live Sessions are a great opportunity to connect with your Learning Facilitators live and ask questions. 
  • Q&A Discussion Boards. You can also connect with your Learning Facilitators through the weekly Q&A Discussion Boards. Learning Facilitators will actively monitor Q&A Discussion Boards to answer your questions. You can access these discussions through the Modules tab.
  • Open a ticket. You can submit a ticket using the "Submit a Request" link located in the top right section of the Help Centre page. Our Program Support team will redirect your query to your Learning Facilitator.
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Related articles

  • How do I download the presentation files, video summary, and transcripts for each module?
  • How can I initiate another attempt for quizzes?
  • What is UTC and how do I change the UTC settings to my local time?
  • How do I view annotation feedback comments from my instructor directly in my assignment submission?
  • Can I talk to a member of the faculty of this program to help me decide about enrolling?

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