Frequently Asked Questions

• About Emeritus

  • What is the Emeritus policy on course leaders offering consulting or coaching services to participants?
  • Advisory against solicitation of personal services
  • What is the role of the Program Leader?
  • How do I get information about other courses offered by Emeritus?

• Application and Enrollment

  • Employer sponsorship for learning?
  • What is the enrollment process ?
  • Do you allow group enrollments ?
  • Can I enroll in multiple courses simultaneously?
  • How much previous knowledge do I need to enroll in an Emeritus program?
  • When I enroll in an Emeritus program, am I also enrolled as a student with the collaborating university?

• Course Access and Technical Support

  • What is UTC and how do I change the UTC settings to my local time?
  • How do I download the presentation files, video summary, and transcripts for each module?
  • How do I contact the Learning Facilitator/ Program Leader?
  • How can I initiate another attempt for quizzes?
  • Which link do I use to login to Canvas?
  • Why am I not able to login through my social media login? (Facebook/Google/LinkedIn)

• Canvas

  • How do I improve my click-through rate?

• Withdrawals and Deferrals

  • Are there any charges for deferment?
  • Am I eligible for deferment?
  • How do I request a course deferment?
  • Can I withdraw from the course and receive a refund or credit toward a future class?

• Completion Requirements, Badges and Certificates

  • How will my digital certificate look?
  • What can I do with my Accredible digital certificate?
  • What is Accredible and why does Emeritus use Accredible to issue certificates?
  • What do I do if my name/spelling is incorrect on the certificate?
  • How do I obtain a physical copy of the certificate?
  • How will I receive my Certificate?

• Assignments (Submissions, Grading, Extensions)

  • What is the Q&A feature on Professional Certificate courses?
  • How do I view my grades?
  • How do I confirm that I have completed all the modules?
  • How do I view annotation feedback comments from my instructor directly in my assignment submission?
  • How do I view rubric results for my assignment?
  • How do I understand the submission statuses in the My Grades page?

• Live Sessions (Webinars and Office Hours)

  • How do I download the webinar summary slides?
  • I do not understand the live session schedule as per UTC and I missed attending a few sessions. What do I do?
  • How do I sync my Canvas calendar with my personal calendar?
  • Is webinar attendance mandatory?

• Course Specific

  • How do I get support after my course has ended?
  • How can I contact the faculty from the school?

• Stukent Simulations

  • Can I reset the rounds?
  • How can I get a higher customer satisfaction rating in Mimic Social?
  • How do I check my results for Mimic Pro & Mimic Social?
  • How do I create a new Ad Group?
  • How do I edit my budget after Round 1?
  • How do I improve my click through rate?

• Groups

  • How do I understand the Groups feature in Canvas?
  • How do I upload a file to a group?
  • How do I view all groups in a course as a student?
  • How do I close a discussion for comments in a group?
  • How do I add an announcement in a group?
  • How do I create a discussion in a group?

• Videos

  • Do you have closed-captioning on pre-recorded video lectures?
  • Why can't I download the course videos?
  • Why aren't all the course videos available at the start of the course?