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Articles in this section

  • What is UTC and how do I change the UTC settings to my local time?
  • How do I download the presentation files, video summary, and transcripts for each module?
  • How do I contact the Learning Facilitator/ Program Leader?
  • How can I initiate another attempt for quizzes?
  • Which link do I use to login to Canvas?
  • Why am I not able to login through my social media login? (Facebook/Google/LinkedIn)
  • Why am I not receiving password through reset link?
  • Why is my password not working?
  • How can I change my Canvas Password?
  • What are the browser requirements & security settings?
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What are the browser requirements & security settings?

Browser Requirements for Optimal Use of Canvas

For best performance, Canvas should be used on the current or previous major releases of Chrome, Firefox, Edge, or Safari. Because Instructure products are built using web standards, Instructure products run on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.

Canvas requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.

Is My Browser up to Date?
Canvas supports the current and previous major releases of the following browsers:

  • Chrome 139 | 40
  • Firefox 141 | 142 (Extended Releases are not supported*)
  • Edge 139 | 140
  • Respondus LockDown Browser (supporting the latest system requirements)
  • Safari 17 | 18 (Macintosh only)

Unsupported Browser Banner in Canvas

Some supported browsers may still produce a banner stating Your browser does not meet the minimum requirements for Canvas. If you have upgraded your browser but you are still seeing the warning banner, try logging out of Canvas and clearing your browser's cache and cookies.

JavaScript
JavaScript must be enabled to run Canvas.

Cookies
Cookies must be enabled. Additionally, some Canvas functionality requires third-party cookies to be enabled. You can learn how to enable third-party cookies.

Computer Specifications
For best performance, access Canvas with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM.

  • Operating System 
    Canvas requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.
  • Internet Speed
    Along with compatibility and web standards, Instructure products (Canvas) have been carefully crafted to accommodate low bandwidth environments.
    It is recommended to have a minimum Internet speed of 512 kbps.
Mobile Devices
Canvas is optimized for desktop displays. However, if you are using a mobile device, you can access Canvas using a mobile application (app) or mobile browser.

Browser Privacy Settings

Some computer web browsers block non-secure content that is embedded into a secure website. This is a browser security setting. You can change this setting to view the content. The two browsers that often do this are Chrome and Firefox, but it may impact others as well. Both browsers have a small shield icon in the address/URL bar. If you are unable to view the content in Canvas, click on the shield and confirm that you would like to view the content. There are no security concerns in doing so. 

For information about browsers in Canvas, please visit the System Requirements within your course modules or view this page from the Canvas Guides.

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  • How do I contact the Learning Facilitator/ Program Leader?
  • How long do I have access to the videos and the course materials?
  • What is UTC and how do I change the UTC settings to my local time?
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